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Store Policies

Sundance Art Glass offers the following Returns Policy: Returns are accepted only when you call and request return authorization before sending back the product. Product must be in resellable condition. We are not responsible for damages caused to the product in return shipping, so item must be packed well. We will not refund if it incurred damage in transit.There are NO returns on books or videos, NO EXCEPTIONS.

International Orders
Two ways to ship:
  • UPS/FedEx = ONLY if you request. More Expensive. May be more duties. You receive tracking and insurance! Also if you package does not arrive, a replacement package can be sent fairly soon if UPS/FedEx determines it is lost.
  • USPS = US Postal Service - Less Cost - We use USPS if you did not request UPS/FedEx. Remember there is NO tracking available with this. It is insured. BUT if your package does not show up than we MUST wait 1 to 2 months before shipping a replacement package again! WOW Post Office Rules, not ours. If you do not want this rule, than request UPS/FedEx.
  • Please beware! You country may have duties or other costs which you are responsible for! We do not know what is charged for this, it is determined by customs in your country and charged to you when the package is delivered.

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